Our courses match the pace of each individual to ensure you get the most from your sessions. And they are fun too! Find out more below!
PROSPECTING AND LEAD GENERATION
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls either by telemarketers, through advertisements, events, and purchase of lists of potential clients. These and other events can become more easily managed with this great workshop.
With our Prospecting and Lead Generation workshop, you will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of your sales strategy.
Module 1: Prospecting
Module 2: Traditional Marketing Methods
Module 3: New Marketing Methods
Module 4: Generating New Leads
Module 5: Avoid Common Lead Generation Mistakes
Module 6: Educate Prospects
Module 7: The Pipeline
Module 8: Follow up Communication
Module 9: Track Activity
Module 10: Create Customers
INTERNET MARKETING FUNDAMENTALS
Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer’s dream come true, especially with Social Media, as you have a low cost marketing tool that can reach a large audience.
Internet Marketing Fundamentals will provide you with a great set of skills to market your business online. Content is the king of Internet marketing, and you will need to know how to utilize your great content. If you want your business to grow then you need to understand Internet Marketing Fundamentals.
Module 1: SWOT Analysis in Marketing
Module 2: Marketing Research
Module 3: Real Time Marketing
Module 4: Brand Management
Module 5: Social Media (I)
Module 6: SEO Basics
Module 7: Social Media (II)
Module 8: Website Characteristics
Module 9: Capturing Leads
Module 10: Campaign Characteristics
CONTACT CENTER TRAINING
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
With our Contact Center Training workshop you will gain the knowledge to provide a great customer experience. You will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.
Module 1: It Starts at the Top
Module 2: How to Build Rapport
Module 3: Learn to Listen
Module 4: Manners Matter – Etiquette & Customer Service (I)
Module 5: Manners Matter – Etiquette & Customer Service (II)
Module 6: Handling Difficult Customers
Module 7: Getting the Necessary Information
Module 8: Performance Evaluations
Module 9: Training Doesn’t Stop
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