Our courses match the pace of each individual to ensure you get the most from your sessions. And they are fun too! Find out more below!

Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls either by telemarketers, through advertisements, events, and purchase of lists of potential clients. These and other events can become more easily managed with this great workshop.

With our Prospecting and Lead Generation workshop, you will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of your sales strategy.

COURSE STRUCTURE:

Module 1: Prospecting

Module 2: Traditional Marketing Methods

Module 3: New Marketing Methods

Module 4: Generating New Leads

Module 5: Avoid Common Lead Generation Mistakes

Module 6: Educate Prospects

Module 7: The Pipeline

Module 8: Follow up Communication

Module 9: Track Activity

Module 10: Create Customers

Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer’s dream come true, especially with Social Media, as you have a low cost marketing tool that can reach a large audience.

Internet Marketing Fundamentals will provide you with a great set of skills to market your business online. Content is the king of Internet marketing, and you will need to know how to utilize your great content. If you want your business to grow then you need to understand Internet Marketing Fundamentals.

COURSE STRUCTURE:

Module 1: SWOT Analysis in Marketing

Module 2: Marketing Research

Module 3: Real Time Marketing

Module 4: Brand Management

Module 5: Social Media (I)

Module 6: SEO Basics

Module 7: Social Media (II)

Module 8: Website Characteristics

Module 9: Capturing Leads

Module 10: Campaign Characteristics

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.

With our Contact Center Training workshop you will gain the knowledge to provide a great customer experience. You will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.

COURSE STRUCTURE:

Module 1: It Starts at the Top

Module 2: How to Build Rapport

Module 3: Learn to Listen

Module 4: Manners Matter – Etiquette & Customer Service (I)

Module 5: Manners Matter – Etiquette & Customer Service (II)

Module 6: Handling Difficult Customers

Module 7: Getting the Necessary Information

Module 8: Performance Evaluations

Module 9: Training Doesn’t Stop